Last updated: 03/01/2026
Welcome to Vynspire AI Labs Pvt. Ltd. (“Vynspire,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website https://www.vynspirelabs.ai (the “Site”) or use our products and services (collectively, the “Services”).
1. Information We Collect
a. Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company or organization details
- Any information you submit when contacting us or using our Services
b. Website Usage Information
When you visit our Site, we may collect limited technical information such as:
- IP address
- Browser type and device information
- Pages visited and interactions with the Site
This information is used only to operate and improve the Site.
c. Business Messaging & Platform Data
When our clients use Vynspire’s business messaging features, including WhatsApp, we process certain data made available by Meta platforms (“Platform Data”) on behalf of those clients.
Platform Data may include message content, timestamps, sender identifiers, and limited profile information as provided by the platform. This data is processed solely to enable business messaging functionality, such as receiving, displaying, and sending messages through the Unified Inbox.
Vynspire does not use Platform Data for advertising, data enrichment, or cross-platform tracking. Any analytics derived from Platform Data are limited to aggregated and de-identified information and cannot be used to identify individuals.
d. Service Providers and Data Processors
We use trusted third-party service providers (“Data Processors”) to operate and maintain our Services. These providers process data on our behalf and only to the extent necessary to provide their services to us.
Our Data Processors may include:
- Cloud infrastructure and hosting providers used to host, store, and process application data securely.
- Monitoring and reliability service providers used to maintain system stability, security, and performance.
Platform Data obtained from Meta (including WhatsApp messaging data) may be processed by these service providers solely for the purpose of operating the Services. Such providers are contractually obligated to protect data, use it only on our instructions, and apply appropriate security measures.
We do not permit our service providers to use Platform Data for advertising, profiling, or any independent purposes.
2. How We Use Information
We use information only for the following purposes:
- To provide, operate, and maintain our Services
- To enable business messaging on behalf of our clients
- To receive, display, and send messages
- To maintain conversation history for accuracy and continuity
- To ensure security, reliability, and compliance
- To respond to inquiries and provide support
- To comply with legal obligations
We do not use Platform Data for advertising, profiling, data enrichment, or unrelated analytics.
3. Role of Vynspire (Processor vs Controller)
For business messaging services, Vynspire acts as a data processor on behalf of its clients. Our clients are the data controllers and determine how and why customer data is processed.
If you are an end customer communicating with one of our clients, requests related to your data should be directed to that business. We assist our clients in fulfilling such requests where required.
4. How We Share Information
We do not sell personal information.
We may share information only with:
- Service providers (such as hosting, security, and infrastructure providers) strictly to operate the Services
- Platform providers (such as Meta) as required to enable messaging functionality
- Legal authorities when required by law or legal process
Platform Data is not shared with third parties for advertising, marketing, or unrelated purposes.
5. Third-Party Platforms
Our Services integrate with third-party platforms, including Meta platforms such as WhatsApp and Instagram. Your use of those platforms is governed by their respective privacy policies.
We process Platform Data only as permitted by those platforms and in accordance with client instructions.
6. Cookies and Tracking
We use cookies and similar technologies solely to:
- Enable basic website functionality
- Understand website usage and performance
Cookies are not used for cross-platform tracking or advertising. You may disable cookies in your browser, though some features of the Site may not function properly.
7. Data Retention
We retain personal information only for as long as necessary to provide the Services or as required by law.
Platform Data is retained only as long as needed to support customer communication or as instructed by our clients. Data may be deleted or anonymized upon client request or account termination, unless retention is legally required.
8. Data Security
We implement reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure.
Access to Platform Data is restricted to authorized personnel and client-approved users only. No system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Request correction or deletion
- Object to or restrict certain processing
Where Vynspire processes data on behalf of a client, requests related to customer message data should be directed to the relevant business.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our Services or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.